Privacy Policy - Vixels Pty Ltd

Vixels Pty Ltd ("Vixels", "we", "us", or "our") is committed to protecting the privacy and security of your personal information.

This privacy policy explains how we collect, use, store, and disclose your personal information in

accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act").

It also outlines your rights to access and correct your personal information and how to lodge a

complaint if you believe we have mishandled your personal information.

Vixels provides advisory and design services to responsibly and ethically enhance the capabilities

of CCTV and video management systems across various industries through advanced face

recognition, computer vision, and video analytics technologies.

Our services enable the analysis of video feeds and images using sophisticated machine learning

algorithms to derive physical space data.

The deployment of any 3rd party products associated with our services, including their purpose

and application, falls under the responsibility of our clients.

Common uses include enhancing security measures, improving identity verification, increasing

safety, providing video analytics, and supporting law enforcement activities.

Company Name: Vixels Pty Ltd

ABN: 99 666 802 320

Address: Wotso Building, 1 Tudor Street, Newcastle West, NSW 2302, Australia

Email: info@vixels.co

Tel: +61 2 4072 2048

Vixels collects and stores various types of personal information, including but not limited to your

name, photo, video, images, contact details, date of birth, employment details, and financial

information.

This information is collected directly from you through our website, over the phone, in person,

through email correspondence, or via CCTV, video footage, or video management systems.

It may also be collected from third parties with your consent or as required by law.

The personal information is stored securely on cloud hosted servers. These servers are protected

by a range of security measures to prevent unauthorised access, including encryption and access

controls.

We collect your personal information for the following purposes:

• In connection with the use of providing our services;

• To provide and improve our services to you;

• To communicate with you about our services;

• To comply with our legal and regulatory obligations;

• To process transactions and manage your account;

• To conduct market research and analysis.

Your personal information will be used and disclosed only for the purposes for which it was

collected, or for a directly related purpose you would reasonably expect.

This may include sharing your information with our employees, contractors, and clients, who assist us in operating our business and providing our services.

We may also disclose your information if required by law, or if you have given us consent to do so.

When clients utilise Vixels services and host 3rd party products on their premises, they assume full responsibility for the collection, usage, and storage of images, video, and data captured by the technology. In such scenarios, Vixels does not retain any copy of personal data collected.

We may disclose personal information to overseas recipients if necessary for the purposes listed

above. Before disclosing your information overseas, we will take steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

Vixels collects and stores various types of personal information, including but not limited to your

name, photo, video, images, contact details, date of birth, employment details, and financial

information.

This information is collected directly from you through our website, over the phone, in person,

through email correspondence, or via CCTV, video footage, or video management systems.

It may also be collected from third parties with your consent or as required by law.

The personal information is stored securely on cloud hosted servers. These servers are protected

by a range of security measures to prevent unauthorised access, including encryption and access

controls.

It's important to note that Vixels does not utilise customer data for the purpose of product training, and we take necessary steps to ensure our clients, and 3rd party products adhere to strict privacy standards and compliance requirements.

This commitment extends to the selection of training datasets being obtained from publicly

available or consent-based sources, maintaining the integrity and confidentiality of personal data.

Our approach is designed to respect and protect individual privacy through responsible and ethical practices.

Vixels utilises video surveillance cameras and related technologies within the scope of our service offerings, and for our offices and labs.

These tools are pivotal in enhancing our services, facilitating research and development,

evaluating third-party products, deterring theft, addressing incidents or emergencies, and

safeguarding the well-being and security of our employees, clients, customers, and the broader

public.

It is essential to acknowledge that all personal data or information captured through these means

is subject to the comprehensive privacy safeguards outlined in this policy.

Vixels actively participates in global events and maintains a sales and marketing presence

worldwide.

We may receive delegate lists from event organisers, including personal information of attendees

who have consented to share their details with us, exhibitors, our clients and partners, or the

event organisers.

Furthermore, we collect and store information provided by individuals or gathered during our

interactions at these events for marketing and sales purposes.

You have the right to access and correct your personal information held by us.

If you wish to access or correct your personal information, please contact us at the details

provided above. We will respond to your request within a reasonable timeframe.

If you believe that we have mishandled your personal information or breached the Privacy Act,

please contact us using the contact details provided above. We will investigate your complaint andrespond to you in writing within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the

Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Post: GPO Box 5288, Sydney NSW 2001

We may update this privacy policy from time to time. Any changes will be posted on our website,

and we encourage you to review our policy periodically to stay informed about how we are

protecting your personal information.

This policy is effective from 3rd April 2023 and last updated on 19th August 2024.

We may retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Personal information that is no longer needed for any purposes will be destroyed or de-identified.